To cancel a purchase, the customer has up to 7 (seven) days after receiving the product, without any additional cost. The refund will be made using the same payment method used for the purchase, within the timeframe according to the chosen method. Purchases made with a credit card may be refunded in up to two subsequent invoices.

Defective products can be sent for exchange up to 30 days after receipt. After this period, it will no longer be possible to exchange them.

Return requests must be made via email to doxanime@gmail.com . Requests made via direct message on Instagram, commercial WhatsApp or any other means other than the email provided by Doxanime will not be accepted.

The product must be returned in its original and unopened condition. Doxanime will refund the amount corresponding to the purchase price. In case of return, shipping costs will be covered by Doxanime .

Returns must be requested within 7 (seven) days of receipt of the product. Products that are used, damaged, without the original packaging or with damaged packaging may have their return requests refused. Returns will only be accepted if the product is free from signs of use, stains or scratches, in accordance with the exchange or return conditions.

THE Doxanime has a period of 7 (seven) business days to register the return of the returned product and process the refund. The refund or chargeback will be made after the product returns to the company's headquarters. Doxanime and undergo a new evaluation. Verification and refund will be made within 7 (seven) business days.

If you choose to cancel your purchase before delivery, please refuse to receive the item as instructed by our staff. If the item is accepted, Doxanime will not be responsible for the shipping cost of sending the item back to us.