Frequently Asked Questions

Is the site reliable?

Yes! We work with the largest e-commerce security platform in Brazil through Mercado Pago.

Furthermore, our website has SSL security, which is mandatory by law for all online stores in Brazil, as it encrypts all transactions carried out on the website, ensuring the confidentiality of all information.

Why do products take 2-4 weeks to arrive?

We believe that it is possible to provide quality products at competitive prices in the Brazilian market. However, to achieve this, we choose to work with extremely competitively priced products from suppliers abroad (North America, Europe and Asia). Therefore, when a new order is placed in our store, we send the request to our suppliers, and they ship it directly to your home.

Do all orders come with a tracking number?

Yes. We value transparency and, therefore, all products are sent with internationally valid tracking codes.

When will I receive the tracking number after my purchase?

Our suppliers require 5 to 10 business days to ship and provide the tracking number. If you have not received your order after this period, please contact us at XXXXXX@GMAIL.COM